Skip to content
Robylon
Book a Demo
Menu

Resolve 85% of support tickets without a human

AI agents that take real action across email, chat, voice and WhatsApp. Live in 7 days.

Book a Demo

Trusted by 250+ companies

Use cases

Built on Robylon

Four of the workflows teams are running in production today. Support is where most of them start. It is rarely where they stop.

AI agents for customer support

Robylon answers on email, chat, voice and WhatsApp, reads the systems the answer actually lives in, and takes the action rather than describing it. What it cannot finish, it hands to a person with the checking already done.

  • 100%

    Query coverage, with AI + humans

  • 93%

    Improvement in resolution time

  • 90%

    Average CSAT

  • 43%

    Fewer repeat inquiries

AI agents that sell, not just answer

Robylon qualifies, recommends and closes inside the conversation the customer is already in. It reads your catalogue, stock and pricing, builds the cart and takes the payment, instead of handing a buyer to a form and hoping.

  • 40%

    Growth in conversions

    Healthify

  • 2x

    Increase in customer engagement

    Healthify

AI agents for operational follow-up

Reminders, collections, renewals, confirmations - the calls and messages that have to go out on time and be recorded when they do. Robylon runs them on a schedule, writes down what was agreed, and escalates only what a person has to decide.

AI agents for lead qualification

Every ad click lands in a conversation instead of a form. Robylon asks what a rep would ask, qualifies against your own rules, books the ones worth booking straight into a calendar, and tells the rest honestly that they are not a fit.

Channels

Wherever they start, it is the same agent

One knowledge base, one set of actions it can take, and one place all of it lands - whether the customer arrived by phone, by DM, or through a review nobody was watching.

  • Darren Black, CEO of Prosperety, on Robylon's chatbot and human-in-the-loop support
    The go live process is very easy, their Human in loop backup agents are really smart, and most importantly for me, their chatbot really understands the US consumers and businesses.
    Darren Black, CEO @ Prosperety
  • Ankit Agrawal, Co-founder of Topmate, on Robylon automating refunds and scheduling
    We are a platform for connecting Mentors and Students. Robylon's AI handles our unique use cases like canceling calls, refunds, processing payments, checking coupon validity, arranging meetings and more. Very happy!
    Ankit Agrawal, Co-founder at Topmate

Featured Case Study

Real results from real customers

A HealthifyMe customer using the app while its AI assistant answers a question in chat

40% higher conversions: Healthify's Success Story with Robylon

HealthifyMe makes day to day health management easy for its users. It offers personalized health guidance through their AI chatbot named Ria. It also provides personalized diet, workout suggestions as well as access to expert coach guidance.

40%
Growth in conversions
2x
Increase in customer engagement
Read the case study

Integrations

Drops into the stack you already run

Robylon connects to the helpdesks, CRMs, commerce and telephony tools your team already runs - and takes real actions inside them, rather than reading about them.

  • Helpdesks & CRM8
  • Connectors10
  • Social & Messaging5
  • Telephony6
  • E-commerce Platforms3

32 integrations and counting. Not seeing yours? We will build it.

Browse all integrations
Anjali Arya, Senior Product Manager at SuprSend, on Robylon's Zendesk integration
Pleasantly surprised at how easily Robylon was able to integrate with our ZenDesk for all our channels - Email, Chat, and Voice. Their Integration Support team was extremely responsive.
Anjali Arya, Senior Product Manager at Suprsend

FAQ

Common questions about Robylon

What is Robylon?

Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. It works standalone or alongside an existing helpdesk, and its agents take action inside the systems an answer lives in rather than telling a customer what to do next. Robylon is operated by Zooid Tech Inc., of San Francisco, California.

Which channels does Robylon support?

Eight: email, web and in-app chat, voice, WhatsApp, Instagram, Facebook, Telegram and Google Business. It is one agent across all of them, with one knowledge base and one set of actions, so a customer who starts in a DM and follows up by phone does not start again.

How long does Robylon take to go live?

Seven days. The agents arrive pre-trained on more than 10 million queries and are customised to your content and systems during onboarding, so going live does not wait on a model being trained from scratch.

How accurate are Robylon AI agents?

99% from day one, held there by 24/7 human oversight and automated LLM audits that correct the agent rather than waiting for a customer to complain. Across support deployments that has meant 100% query coverage with AI and humans combined, a 93% improvement in resolution time, 90% average CSAT and 43% fewer repeat inquiries.

What happens when the AI cannot resolve something?

It hands the conversation to a person with the checking already done, rather than dropping the customer into a queue with no context. Recognising the cases it should not finish is part of what the human oversight is for.

Does Robylon replace my existing helpdesk?

No, unless you want it to. Robylon runs standalone or on top of the helpdesk, CRM, commerce and telephony tools your team already uses, and takes real actions inside them. The full catalogue is at https://www.robylon.ai/platform/integrations.

How is Robylon priced?

Per query resolved, rather than per seat. There are no user licences, and the saving against the support it replaces is typically 30% or more.

Who uses Robylon?

More than 250 companies, across e-commerce, fintech, SaaS, logistics, gaming, crypto and health and fitness. Named customers include HealthifyMe, Tata MD, Bewakoof.com, Fyers, Mudrex and HT Media Group.

Is Robylon secure and compliant?

Robylon is SOC 2 and HIPAA compliant, and aligned to GDPR and CPRA. Integrations use scoped credentials that you issue and can revoke at any time, so an agent reaches only the data and actions you grant it. US data residency is available.

Your customers don't need another article link. They need their problem solved.

See how Robylon resolves real customer issues - refunds, escalations, callbacks - in a live demo with our team.

Book a Demo