Last Modified: April 7, 2024
THESE TERMS OF SERVICE, HEREAFTER REFERRED TO AS THE "AGREEMENT" GOVERN YOUR PURCHASE, ACCESS, AND USE OF THE SERVICES PROVIDED BY ZOOID TECH INC. ("ROBYLON"). BY (A) RECEIVING ACCESS TO THE SERVICE VIA AN ONLINE ORDERING PROCESS REFERENCING THIS AGREEMENT, (B) SUBSCRIBING TO A FREE OR PAID ACCESS PLAN FOR THE SERVICE THROUGH A PLATFORM THAT REFERENCES THIS AGREEMENT, OR (C) CLICKING A BOX INDICATING ACCEPTANCE, YOU CONSENT TO ABIDE BY THE TERMS OUTLINED IN THIS AGREEMENT. THE INDIVIDUAL ACCEPTING THIS AGREEMENT DOES SO ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, HEREAFTER REFERRED TO AS THE "CUSTOMER." THIS INDIVIDUAL REPRESENTS AND WARRANTS THAT THEY POSSESS THE AUTHORITY TO LEGALLY BIND SUCH ENTITY AND ITS AFFILIATES TO THIS AGREEMENT. IN THE EVENT THAT THE INDIVIDUAL ACCEPTING THIS AGREEMENT LACKS SUCH AUTHORITY, OR IF THE ENTITY DOES NOT CONCUR WITH THESE TERMS AND CONDITIONS, SAID INDIVIDUAL MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES. CAPITALIZED TERMS HAVE THE MEANINGS SET FORTH HEREIN. THIS AGREEMENT, INCLUDING THE PRIVACY POLICY DOCUMENT, GOVERNS THE RELATIONSHIP BETWEEN THE PARTIES. THE PARTIES AGREE AS FOLLOWS:
Robylon owns and operates a Software as a Service (SaaS) platform offering AI powered customer support for enterprise use-cases (the "Service"). Our Service enables our Customers to implement AI-driven workflows for their specific customer support requirements. It also allows them to grant access to their end users ("Users") for interacting with these workflows. Anything the Customer and Users configures, customizes, uploads, or otherwise utilizes through the Service is considered a “User Submission.” Customer is solely responsible for all User Submissions it contributes to the Service. The Service may include templates, scripts, documentation, and other materials that assist Customers in using the Service (“Robylon Content”). Customers will not receive or have access to the underlying code or software of the Service (collectively, the “Software”) nor receive a copy of the Software itself.
We don’t take any guarantee on the reliability, quality, stability of Services offered, as they are subject to ongoing updates and modifications. These changes involve various aspects such as adjustments to the algorithms generating outputs, alterations in the art style of assets and enhancements to the features accessible to our users.
The Customer acknowledges and agrees to the following:
1.
They bear the responsibility for the risks linked to the utilization of experimental technologies like artificial intelligence.
2.
The Services may be vulnerable to technological disruptions caused by actions taken by third parties. These actions encompass interruptions or modifications on any third-party platform accessed by the Customer through Our Platforms, as well as variations in network availability and disturbances.
3.
The regulatory framework concerning generative AI is uncertain and subject to change, potentially resulting in significant adverse effects from new regulations and policies. Customers are accountable for the risks associated with such regulatory modifications.
Subject to the terms of this Agreement, the Customer may opt for either a paid subscription or a free plan to access and utilize the Service, as specified in one or more ordering interfaces mutually accepted by both parties through Robylon’s website or service portal, referencing this Agreement and detailing the business terms pertaining to the Customer’s subscription (“Order(s)”). These subscription plans may incorporate restrictions concerning the permissible number of users, transactions, tasks, tokens or any related parameters. Paid subscriptions provide specific features, functionalities, and support options outlined in the applicable Order, subject to payment obligations as agreed upon. Conversely, the free plan provides limited access to certain features and functionalities of the Service, with no associated charges. All subscriptions, whether paid or free, are subject to the duration specified in the respective Order (“Subscription Period”). Usage of and access to the Service are permitted solely for individuals authorized by the Customer (i.e. “Users”), without benefiting any third party.
Robylon maintains ownership of the Service, Software, Robylon Content, Documentation, and all other components provided to the Customer (collectively referred to as the "Robylon Materials"). All rights, including intellectual property rights, title, and interest in the Robylon Materials remain vested in Robylon. This includes any subsequent updates, enhancements, modifications, or fixes, as well as all derivative works or modifications thereof. This Agreement does not imply any licenses, and Robylon reserves all rights not explicitly granted to the Customer.
In order to utilize the Services, Customers must have compatible mobile devices, internet connectivity, or other supported devices, along with the essential infrastructure meeting specific system and compatibility requirements. These requirements are subject to potential revisions and may undergo periodic changes.
The Customer acknowledges that their access to the Platform and use of the Services may be affected by these factors. The Customer agrees to take full responsibility for meeting these requirements, including, but not limited to, any associated costs, updates, charges, and compliance with the terms of their agreements with their devices and/or telecommunications service provider. We are not liable for any security breaches or failed transactions due to internet or Device issues.
Our Services and Outputs are not guaranteed to be completely secure or free of bugs or viruses. Customers are responsible for configuring their IT systems, including using appropriate antivirus software. Customers must not introduce any malicious material, such as viruses or logic bombs, to the Website or our Services. Engaging in denial-of-service attacks against the Website is strictly prohibited. Violating this policy may result in criminal charges, and we reserve the right to report such violations to local law enforcement authorities.
The Customer assumes responsibility for all actions carried out on its account and by its Users, except in cases where such actions stem from unauthorized access resulting from vulnerabilities in the Service. The Customer will ensure that its Users are informed about and adhere to the obligations and limitations outlined in this Agreement, holding accountability for any violations committed by a User.
The Customer agrees not to, and will ensure that Users or third parties do not, directly or indirectly:
a.
Modify, translate, duplicate, or create derivative works from the Service
b.
Engage in reverse engineering, decompiling, or attempts to unveil the source code or underlying concepts of the Service, unless permitted by law
c.
Sublicense, sell, rent, lease, distribute, or exploit the Service commercially in any way
d.
Remove proprietary notices from the Service
e.
Utilize the Service in violation of laws or regulations
f.
Attempt to gain unauthorized access to or disrupt the Service
g.
Use the Service to endorse products that compete with Robylon
h.
Conduct vulnerability tests on the Service without authorization
In the event that the Customer's use of the Service significantly harms Robylon or compromises the Service's security or integrity, Robylon reserves the right to suspend access to the Service. Reasonable measures will be taken to notify the Customer and promptly address the issue.
If the Customer resides in or is considered a citizen or resident of any state, country, territory, or jurisdiction where using the Services would violate the law or any applicable regulations, they will be considered ineligible to access the Platform or utilize the Services.
Customers accessing the Platforms confirm that they meet the legal age requirements set by their jurisdiction to enter into agreements, which may include being at least eighteen (18) years old or meeting the minimum age for digital consent. They also assert their legal capacity to abide by the terms and conditions outlined in these Terms.
Customers aged between thirteen (13) and eighteen (18) warrant that their parents or legal guardians have provided consent to these Terms on their behalf. The parent or legal guardian of a minor assumes full responsibility for any risks associated with the minor's use of the Services.
Access to the Services is not authorized for users under the age of thirteen (13).
The Service lets users customize settings to allow Customers to perform various tasks within the Service ("Permissions"). Customer is solely responsible to provide and manage permissions. Accordingly, Robylon bears no obligation for the administration of Permissions, nor does it assume any legal liability for Permissions configured by the Customer or its Users.
For the purpose of this Agreement, an "Affiliate" refers to any entity directly or indirectly controlling, controlled by, or under common control with the Customer, where "control" denotes ownership of more than fifty percent (50%) of the voting shares or other equity interests.
Should the Customer choose to provide access to the Service to its Affiliates, all rights and obligations outlined in this Agreement will apply to these Affiliates. The Customer represents and warrants that it assumes full responsibility for any violations of this Agreement by its Affiliates and has the authority to negotiate and enter into this Agreement on behalf of its Affiliates.
The Customer bears full responsibility for fulfilling all payment obligations outlined in this Agreement, irrespective of whether the Service is utilized by the Customer or its Affiliates. Should an Affiliate wish to make a claim against Robylon, the Customer must initiate the process on behalf of the Affiliate.
The Service may integrate with third-party products, services, or applications that are not owned or controlled by Robylon (referred to as "Service Providers"). These services are utilized to support our service, facilitate Service delivery on our behalf, offer Service-related assistance, or aid in analyzing the usage of our Service. Customers should note that this Agreement does not extend to the utilization of Service Providers, and Robylon explicitly disclaims all representations and warranties regarding Service Providers. Any warranty claims or disputes concerning Service Providers should be directed to them directly. Here is a list of Service Providers we use:
Customers on the free plan incur no Fees for Service access and usage. However, Customers on paid plans acknowledge that additional Fees may be charged periodically if their usage surpasses the specified quota outlined in the subscription details on the pricing page, or if there is extra usage based on factors such as the number of users, transactions, tasks, tokens, or related parameters. Additional Fees may also be imposed based on mutually agreed-upon terms between the Customer and us, as documented in writing.
We reserve the right to adjust the fee amount at our discretion and correct any pricing errors or inaccuracies, regardless of invoice issuance or payment receipt. If Customers disagree with revised fees, they may decline subscription renewal and downgrade to a free plan.
We also have the authority to modify Service prices. Notice of any price changes will be posted on the Platform's website, taking effect 14 days after announcement, unless immediate action is required by law. Any price modifications will apply to Customer account Fees immediately upon the effective date of adjustment.
Fees will be billed in the specified currency or, if unspecified, in U.S. dollars. Payment obligations are non-cancellable and non-refundable unless expressly stated otherwise.
With the exception of value-added taxes (VAT) where applicable, Invoices for Fees exclude government taxes, duties, or similar assessments. Customers are responsible for paying Taxes related to their purchases. If Robylon must remit or collect Taxes for the customer, an invoice will be issued unless a valid tax exemption certificate is provided in advance. Robylon is solely responsible for its own taxes.
Failure to remit Fees by the due date may result in Service suspension. Robylon may attempt multiple charges if the initial one fails. Customers should notify us of any billing discrepancies within sixty (60) days by reaching out to support@robylon.ai to request corrections or credits. Robylon will review disputes and provide a written decision supported by evidence. If billed amounts are valid, customers must settle them within ten (10) days of Robylon's decision.
Robylon will process payments using the preferred payment method designated by the Customer. Our order process is managed by a third party payment processor, which would serve as the Merchant of Record for all orders, handling all customer service inquiries and managing returns. It's the Customer's responsibility to maintain accurate payment information to avoid service suspension. Robylon may offset owed Fees and isn't liable for payment processor errors. Recurring charges will continue until the Customer cancels or updates their payment method. Transactions through the payment processor are governed by its terms in addition to this Agreement.
Unless otherwise specified in this Agreement or in an Order Form, all Subscription Charges paid are non-refundable. No refunds shall be issued for partial use or non-use of Robylon.
You have the right to cancel your premium subscriptions at any time, for any reason, and can do so by emailing us at support@robylon.ai or simply canceling it from your dashboard. If you choose to cancel your subscription, you will not be charged for any billing period beyond the one in which you canceled. This refund policy does not apply if we've terminated your account for misuse outlined in this Agreement. Any termination of your use of our services, whether initiated by you or by us, won't affect any of your or Robylon's rights and obligations under these Terms that have arisen before the effective date of such termination.
Subscriptions to access and use Robylon's service ("Service") start on the specified start date indicated in the applicable Order ("Subscription Start Date"). This subscription continues for the duration of the Subscription Period.
Customers subscribed to paid plans have the option to not renew the paid Subscription, thereby forfeiting access to features exclusive to paid subscriptions. Subsequently, they will be automatically downgraded to the free plan. They can do this by either:
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Modifying their subscription through the Customer’s account settings within the Service.
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Notifying Robylon at support@robylon.ai (after Robylon confirms the cancellation in writing).
This Agreement becomes effective on the first day of the Subscription Period. It remains effective for the duration of the Subscription Period mentioned in the Order, including any renewals, and for any period the Customer uses the Service, even if it's not under a paid Order ("Term").
If this Agreement ends, whether by Robylon or the Customer, it automatically terminates all Orders. If a Customer cancels or chooses not to renew their paid subscription, their subscription remains accessible but is downgraded to a version with reduced features and functionalities, known as the "Free Version."
Either party may terminate this Agreement with written notice to the other party if the other party materially breaches this Agreement and such breach is not cured within thirty (30) days after receipt of such notice. Robylon may downgrade a Customer's access to the Free Version at any time upon notice.
Should Robylon or the Customer terminate this Agreement, or if the Customer deletes its workspace within the Service, access to the Free Version will be revoked.
On the other hand, if Robylon terminates this Agreement due to an unresolved breach by the Customer, the Customer must settle any outstanding Fees for the remainder of the current Subscription Period post-termination.
Termination doesn't exempt the Customer from paying any Fees due to Robylon for the period before termination.
Upon termination, all rights and licenses granted by Robylon immediately cease, and the Customer loses access to the Service.
Between thirty (30) days and sixty (60) days following termination, or at the Customer’s request, or if the Customer deletes its workspace within the Service, Robylon will delete all User Submission, including passwords, files, and submissions. However, exceptions to this include instances where compliance with legal obligations, resolution of disputes, or enforcement of the terms in Agreement is necessary.
For Customers using the Free Version, Robylon may retain User Submissions and User Information to facilitate continued use. However, all User Submissions and User Information may be deleted if an account remains inactive for more than one (1) year.
This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between Robylon and the Customer. Both parties are independent contractors, maintaining their respective operations and autonomy while cooperating under the terms laid out in this Agreement.
Robylon is allowed to identify the Customer and use and display the Customer’s name, logo, trademarks, or service marks on Robylon’s website and in Robylon’s marketing materials. This will help in demonstrating the clientele and user base of Robylon without compromising any confidential information or privacy rights of the Customer. Should the Customer wish to opt out of this arrangement, they may submit a written request to support@robylon.ai.
Robylon shall not be liable for any failure or delay in performing its obligations hereunder caused by events beyond its reasonable control, including but not limited to failures of third-party hosting or utility providers, strikes (excluding those involving Robylon’s employees), riots, fires, natural disasters, wars, terrorism, or government actions. These circumstances provide a shield for Robylon against unforeseen events that prevent it from fulfilling its service obligations.
Customers are strictly prohibited from utilizing, facilitating, or benefiting from the Services in, or for the benefit of, any countries under U.S. trade embargoes ("Embargoed Countries"), or by any individual or entity listed on U.S. government restricted party lists. By agreeing to these Terms, Customers confirm that they are not physically located in any Embargoed Countries and are not listed on any restricted party lists. Customers must comply with all applicable laws regarding embargoed countries or restricted party lists, including verifying the identities of their end users.
Communication regarding this Agreement will primarily be conducted via email, although Robylon reserves the option to use the Service for notices as well. Notices to Robylon should be sent to support@robylon.ai, while notices to Customers will be directed to the email addresses they have provided through the Service. Notices are deemed delivered the following business day after being sent via email, or on the same day if transmitted through the Service.
No modifications to this Agreement will be effective unless in writing and signed or acknowledged by authorized representatives of both parties. Neither party's delay or failure to exercise any right under this Agreement will be deemed a waiver of that right. Waivers must also be in writing and signed by the party granting the waiver.
Should any provision of this Agreement be found unlawful or unenforceable by a court, it will be modified to the minimum extent necessary to make it lawful or enforceable, while the remaining provisions continue in full effect. This clause ensures the Agreement remains operational even if parts of it are modified or removed.
Both parties are prohibited from assigning or delegating their rights or obligations outlined in this Agreement without prior written consent from the other party. However, Robylon reserves the right to do so without consent in cases of mergers, acquisitions, corporate reorganizations, or sales of substantially all assets. Any assignment made without authorization will be deemed invalid. This Agreement is binding upon and beneficial to the parties involved, as well as their successors and permitted assigns.
To test and refine the Services or new features offered by the Platform, we engage beta testers, who are referred to as "Beta Products" in this context. These Beta Products are provided on an "as is" and "as available" basis, in compliance with applicable laws, and without extending any warranties or contractual obligations that the Platform may have for other services. The Platform reserves the sole discretion to discontinue offering any Beta Product.
Our Services may contain links to third-party websites or services that are not owned or controlled by the Company. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
EXCEPT AS EXPRESSLY STATED HEREIN, THE SERVICES AND ALL RELATED COMPONENTS AND INFORMATION ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND ROBYLON EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CUSTOMERS ACKNOWLEDGE THAT ROBYLON DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF CERTAIN WARRANTIES, SO THE FOREGOING DISCLAIMERS MAY NOT APPLY TO THE EXTENT PROHIBITED BY LAW.
NOTWITHSTANDING ANY PROVISION TO THE CONTRARY, ROBYLON WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL DAMAGES, OR DAMAGES BASED ON THE USE OR ACCESS, INTERRUPTION, DELAY, OR INABILITY TO USE THE SERVICE, LOST REVENUES OR PROFITS, LOSS OF BUSINESS OR GOODWILL, DATA CORRUPTION, OR SYSTEM FAILURES, REGARDLESS OF THE LEGAL THEORY. FURTHER, ROBYLON'S TOTAL LIABILITY WILL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRIOR TO THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF WHETHER ROBYLON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHST
We retain complete ownership, legal rights, and interest in all intellectual property associated with our platforms. This includes inventions, concepts, domains, logos, trade dress, source code, methodologies, trademarks, software, data, and all other related rights, regardless of potential patent, copyright, or trademark protection.
We explicitly disclaim any claim of ownership or entitlement to third-party trademarks or intellectual properties found on our platforms or in recorded sessions. We are not liable for any disputes arising from the use, misuse, or infringement of such trademarks or intellectual properties.
By using our service, you grant us a non-exclusive, royalty-free, worldwide, revocable, and sublicensable license to display your logo and name on our website and promotional materials to indicate your use of our service. You confirm that you have the necessary rights to grant us this license and that your logo and name do not violate any third-party rights or laws. You can end this license at any time by informing us in writing, and we will promptly remove your logo and name.
We welcome feedback for improving our platforms, which you can provide directly to us. We have an exclusive, perpetual, irrevocable, royalty-free, sublicensable, and transferable license to use, reproduce, modify, create derivative works, enhance, and commercialize the feedback and any resulting improvements for any purpose. We are not obligated to compensate you for providing feedback.
If you believe your intellectual property rights have been infringed, please notify us in writing or using the provided form. We will promptly remove or disable access to the allegedly infringing content and terminate accounts involved in infringement practices.
Each party (the “Receiving Party” and “Disclosing Party”) recognizes that the other party may share business, technical, or financial information pertaining to the Disclosing Party’s operations that, due to the nature of the information and the context of disclosure, is reasonably considered confidential (“Confidential Information”).
For Robylon, Confidential Information includes non-public details about features, functionality, and performance of the Service. For Customers, Confidential Information comprises User Information and User Submissions.
This Agreement, along with all related Orders, is considered Confidential Information of both parties. However, Confidential Information does not include information that: (a) becomes publicly available without breaching any duty to the Disclosing Party; (b) was known to the Receiving Party before disclosure by the Disclosing Party without breaching any duty; (c) is received from a third party without breaching any duty; or (d) was independently developed by the Receiving Party without using the Disclosing Party’s Confidential Information.
The Receiving Party must:
(a)
Protect the Disclosing Party’s Confidential Information with at least the same degree of care it uses for its own similar information, but no less than a reasonable level of care.
(b)
Restrict access to Confidential Information to personnel, affiliates, subcontractors, agents, consultants, legal advisors, financial advisors, and contractors (“Representatives”) who need this information in relation to this Agreement and who are bound by confidentiality obligations similar to those in this Agreement.
(c)
Not disclose any Confidential Information to third parties without prior written consent from the Disclosing Party, except as expressly stated herein.
(d)
Use the Confidential Information solely to fulfill obligations under this Agreement.
This does not prevent sharing of Agreement terms or the other party’s name with potential investors or buyers under standard confidentiality terms.
If required by law, the Receiving Party may access or disclose the Disclosing Party’s Confidential Information, provided that it notifies the Disclosing Party in advance (when legally permissible) and offers reasonable help, at the Disclosing Party's expense, if the Disclosing Party wants to contest the disclosure.
The Customer has the ability to generate and employ the Services and Platforms to produce browser tasks ("Tasks"). These Tasks include, but are not confined to, precise actions or sequences carried out within a web browser using the Services. They may involve a predefined sequence of browser tasks configured by the Customer to attain a specific objective or outcome, or the automated execution of browser tasks and workflows without continuous human intervention.
The Customer acknowledges and agrees that they bear full responsibility for all Tasks performed using the Services. This includes the creation of accounts, execution of transactions, access to data, browsing of websites, and any other activities conducted through the Tasks, whether initiated manually or automated via the Service.
Furthermore, the Customer represents and warrants that they possess the necessary legal rights, authority, and capability to perform and automate such tasks.
We explicitly disclaim any liability for tasks, workflows, or automation created or executed by the Customer through the Service. We are not obligated to monitor, review, or verify any browser-based activities initiated by the Customer.
By using our service, you acknowledge and accept that Tasks may not only produce outputs but also perform actions on the web. These actions could potentially cause unintended harm if the Task deviates from its expected behavior. To mitigate this risk, we offer a low latency stream and provide logs through both API and the dashboard. Additionally, we offer an emergency pause button in case a Task malfunctions.
The unsupervised or unmonitored use of our services or Automation features by the Customer is prohibited. It is the Customer's sole responsibility to monitor and supervise Tasks initiated by them. Failure to monitor Tasks at all times poses significant risks, and the Customer is solely liable for any resulting damages, losses, liabilities, or claims arising from or related to the use of our service.
We do not suggest the usage of Automation in the background and require constant supervision and intervention from the Customer.
We may assist in the automatic creation of temporary or permanent login credentials and passwords on behalf of the Customer to facilitate the execution of Tasks requiring authentication. These credentials are generated based on the Customer's request and direction and are accessible exclusively to us for the sole purpose of executing the Customer's workflows and tasks through the Service.
Auto-generated credentials will be retained after the completion of the task or workflow for which they were generated, unless the Customer requests revocation or deletion. The Customer maintains full ownership and control over any permanent websites, accounts, or resources created or accessed using auto-generated credentials.
The Customer may need to fulfill payments to third parties for the execution of specific Tasks, such as making purchases or subscribing to various tools integrated into an automated workflow. All fees, taxes, or charges imposed by third parties in connection with the utilization of browser-based tasks are the sole responsibility of the Customer.
The Platform bears no responsibility for any unsuccessful task resulting from the Customer's failure to fulfill adequate payments and purchases concerning such third-party tools.
By agreeing to these terms, you commit not to create or employ any tasks that necessitate payments or purchases for third-party tools, applications, or providers as part of the workflow, utilizing either your own or any third-party confidential information, such as credit card or financial account details. Our platform does not support the input or retention of user payment information for accessing third-party paid or subscription services required to fulfill user-requested tasks. You acknowledge and consent that the creation or utilization of such tasks constitutes a breach of these terms and may result in the termination of your account or access to our platform. We reserve the right to modify or eliminate this restriction on the types of tasks supported by our platform at any time, without prior notice or liability to you.
By using the Service, the Customer assures that they will only utilize it to generate Tasks for lawful purposes. They commit not to create tasks that directly or indirectly violate any applicable law, regulation, or third-party rights. Furthermore, the Customer acknowledges full responsibility for any consequence or outcome arising from the Tasks created through the Services.
By utilizing our service, you agree to the recording, archiving, and accessibility of your Task Sessions, which include recordings and video captures of the browser-level Task workflow on our platform (referred to collectively as the “Recorded Sessions”).
You have the option to activate the “Authentication Mode” on our platform to halt the recording whenever you input or access any personal data or perform browser activities that you do not want included in the Recorded Session. You retain complete ownership, control, and accountability over the content, functions, and objectives of the Recorded Session. It's recognized that the Recorded Session reflects your directed inputs and commands executed through our platform. We relinquish any ownership, liability, or responsibility regarding the ultimate use or application of the Recorded Session.
Furthermore, you acknowledge and consent to our potential access to the data logs, streams, recordings, and other transactional activity data associated with the Tasks you create (referred to collectively as the “Session Data”). We will only access the Session Data for purposes of quality assurance, debugging, and product enhancement, and such access will be restricted to the necessary teams. We will not utilize, disclose, or distribute the Session Data for any other purposes, except as mandated by law or with your prior written consent.
Customers have the option to provide text, documents, or access to various tools essential for task completion, collectively termed as "Input," to the Services. In return, they receive processed output, referred to as "Output," generated by the Services based on the provided Input. Both Input and Output together constitute what we term "Content."
By submitting Prompts to the Services, Customers affirm and warrant that they possess all necessary rights, have fulfilled any required notifications, and have obtained all requisite consents as mandated by applicable laws and regulations for processing by us, in accordance with the stipulated terms. Customers maintain complete ownership rights over all Input, as permitted by applicable law. Furthermore, Customers guarantee that the Input they submit complies with both our Privacy Policy and all other relevant laws governing such Input.
Provided Customers adhere to these Terms, they shall be granted full ownership of the Output, including all associated rights, titles, and interests. This grants Customers the authority to utilize the Content for any purpose, including commercial activities like sale or publication, provided such usage complies with these Terms and does not infringe upon the rights of any third party.
The fields of artificial intelligence and machine learning are rapidly advancing. Due to the inherent nature of the technologies, our Services may occasionally generate inaccurate Output that may not accurately represent real individuals, locations, or factual information. Customers are advised to evaluate the accuracy of the Output for their particular requirement, which may involve including human review.
By using the Services and sharing content through posting, uploading, inputting, or submitting, Customers explicitly grant us, our affiliates, and third-party partners the permission to utilize Captions, Prompts, Creations, and associated content for their business operations. This permission includes a broad range of licensing rights, such as copying, distributing, transmitting, publicly displaying, performing, reproducing, editing, translating, and reformatting Captions, Prompts, Creations, and other provided content. Additionally, we reserve the right to sublicense these rights to any service providers assisting us. We may employ the content shared with us to deliver and manage the Services, adhere to applicable laws, and enforce our policies. Customers are accountable for the content they share with the Service, ensuring its compliance with all Applicable Laws and the terms outlined herein.
Customers may occasionally offer feedback on the Service (“Feedback”). Robylon may choose to incorporate this Feedback into its services. Customers grant Robylon a royalty-free, worldwide, perpetual, irrevocable, fully transferable, and sublicensable license to use, disclose, modify, create derivative works from, distribute, display, and exploit any Feedback as Robylon sees fit, without any obligation or restriction, except for not identifying the Customer as the source of Feedback.
Customers and their Users must provide information like names, email addresses, usernames, IP addresses, browsers, and operating systems (“User Information”) to access the Service. Customers authorize Robylon and its subcontractors to store, process, and retrieve User Information as part of the Service usage. Customers guarantee they have the necessary rights to provide User Information to Robylon for processing as described in this Agreement. Customers are accountable for safeguarding their User Information and ensuring the security of their credentials. In the event of any breach attributable to their actions, customers are responsible for any unauthorized use of their credentials.
Robylon collects data on Service performance and operation (“Service Data”) as Customers use the Service. Provided Service Data is aggregated and anonymized, without disclosing any personal information, Robylon can use this data freely. Robylon owns all rights to Service Data, but will not identify Customers or Users as its source.
This Agreement will be governed by the laws of the State of Delaware, USA, excluding its conflict of laws principles. Disputes arising under this Agreement will be resolved in the state or federal courts in New Castle County, Delaware, to which both parties consent to jurisdiction and venue. There is a waiver of any right to a jury trial for disputes arising under this Agreement. The prevailing party in any enforcement action is entitled to recover its reasonable costs and attorney fees.
This Agreement, including Robylon’s privacy policy, constitutes the full agreement between Robylon and the Customer, superseding all prior discussions, agreements, and understandings of any nature. This ensures clarity and completeness in the mutual expectations and obligations of the parties involved.
Robylon acknowledges that its service is an evolving, subscription-based product. To enhance customer experience, Robylon reserves the right to make modifications to the Service. However, Robylon commits to not materially reducing the core functionality provided to Customers. Robylon reserves the right to unilaterally amend the terms of this Agreement. Customers will be notified at least seven (7) days in advance of any material changes taking effect. These modifications will be prominently displayed, for instance, on the Robylon website's terms page.
If you have any questions about these Terms, please contact us at support@robylon.ai.
