Robylon for Logistics

Faster replies. Accurate quotes. Happier customers.

Robylon enables 3PLs and brokerages to streamline communication and provide exceptional service to shippers and carriers.

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Trusted by top companies

Features

Industry-Leading Features

Built to solve your toughest CX challenges—fast and automated

  • Generative AI, up and running in minutes.

    Connect your knowledge base and let your AI agent handle FAQs with precision and tone—automating up to 30% of your support effortlessly.

  • Seamless backend integration. True end-to-end automation.

    Let your AI agent tap into your systems to verify users, tailor responses, and automate up to 50% of support workflows.

  • Precision through data. Quality through insight.

    Leverage real-time analytics and QA tools to enhance your AI agent’s output and push automation to 80%.

  • Global support. Local feel. Lower cost.

    Our AI agent handles customer queries in over 40 languages, works around the clock, and saves your team time and money.

Suprsend

"Pleasantly surprised at how easily Robylon was able to integrate with our ZenDesk for all our channels - Email, Chat, and Voice. Their Integration Support team was extremely quick at resolving our queries as well."

Anjali Arya

,

Senior Product Manager

at

Suprsend

Case Studies

Real Results from the Field

How logistics teams cut response times and automate quotes with Robylon.

25% improvement in loan collections by using Robylon’s AI voice agents

~25%

More Collections

~30%

Cost Reduction

Robylon’s AI agent automatically resolves 95%+ Knowledge base queries for a gaming company

> 95%

Automated Query Resolution

~30%

Reduced in Cost

For a D2C Fashion brand, Robylon automatically resolved 85% chat queries and 60% tickets

~85%

Chat Resolution Rate

~60%

Ticket Resolution Rate

Highlights

Benefits for Logisitics

Designed for the fast, complex world of logistics

Instant Shipment Updates

AI agents provide real-time tracking info without human involvement, reducing support load.

Quote and ETA in Seconds

Customers get shipping quotes and timelines instantly—no more waiting on manual inputs.

Scalable 24/7 Support

AI handles peak-hour queries, weekend tickets, and multilingual support without downtime.

Topmate

"We are a platform for connecting Mentors and Students. Robylon‘s AI handles our unique use cases like canceling calls, refunds, processing payments, checking coupon validity, arranging meetings and more. Very happy!"

Ankit Agrawal

,

Co-Founder

at

Topmate

Use Cases

AI built for your use cases

See how we solve real support problems in your industry.

Shipment Tracking

Real-time updates without the wait.

Your AI agent instantly fetches live tracking info, reducing ticket volumes and improving customer satisfaction.

Quote & ETA for a New Shipment

Faster quotes, fewer delays.

Generate instant, accurate shipping estimates based on routes, weight, and urgency—right from the chat.

Delivery Issue Resolution

Handle complaints with care—automatically

From damage reports to re-shipments, your AI agent resolves issues smoothly without involving your team.

Document Request / POD (Proof of Delivery)

No more digging through emails.

Let customers retrieve shipping documents, invoices, or PODs on demand—within seconds.

80%

Automated resolution rate

93%

Improved resolution time

30%

Savings on support cost

Integrations

Integrate your TMS, Carrier Identity Provider, Rating Tools, and more

Bring data into Robylon and increase agent productivity

Zendesk

Freshdesk

Zoho

Shopify

Big Commerce

Amazon

Woo Commerce

Intercom

Slack

WhatsApp

Instagram

Superior customer support starts with a 30 min chat

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Stay ahead of the curve & unlock 10x better
customer experience using Robylon

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