Transform your Customer Service with AI

We resolve complex customer support issues through email, chat, and phone using AI and human expertise. You only pay for resolved queries.

80%

Automated
Resolution Rate

93%

Improvement in
Resolution Time

30%

Savings on
Support Cost

We don’t just sell a Software...

Too many softwares

Automations that break frequently

AI that does not work properly

We sell an Outcome!

AI powered full Service CX

Robylon resolves customer queries

were looking to solve your problem.

We don’t just sell a Software,
We sell an Outcome!

200K+

Automated
Resolution Rate

500K+

Chats resolved
per month

100K+

Support Calls
per month

Tickets

Effortless Ticket Resolution with AI Magic

Issue Labeling & Intent identification

Custom policies for different user segments

End to end ticket resolution

Chats

AI powered chat for real time resolution

Human like conversations powered by AI

Multilingual with 40+ languages

Execute actions to resolve issues in real time

Voice

Powerful AI Voice agents for human like conversations

40+ real human voices with 5 dialects

Handles 6x more calls than traditional IVR

Call recordings, transcripts and analytics

Integrates with Everything

Zendesk

Freshdesk

Zoho

Shopify

Big Commerce

Amazon

Woo Commerce

Intercom

Slack

WhatsApp

Instagram

Use Cases Everywhere

Ecommerce

Where is my order?

I want to cancel my order

I received a damaged product

I want to return my order

I don’t like the color of the product

Logistics

Order number not generated

I want to update my address

My order has been misplaced

I can’t mark the order delivered

Can you reschedule my order?

BFSI

Where is my loan application?

My EMI amount is incorrect

Mutual fund units not credited

I am not getting OTP

Double charged for a payment

Join A Family of Happy Clients

Frequently Asked Questions

What is Robylon?

Robylon is an AI-powered customer support platform that can handle your company's support queries on Email, Tickets, Chat, WhatsApp, and Phone.

It automates over 80% queries, improves resolution times by over 90% and helps reduce costs by over 30%.

Can Robylon also perform actions like appointment booking?

Yes, Robylon can perform simple as well as complex actions. The task can be simple like booking an appointment into your system or complex like arranging a return pickup for an order.

AI responses are sometimes incorrect. How do you ensure accuracy?

We use the 'Human in the loop' model to ensure response accuracy. If AI's internal confidence score is low for a particular response, it is escalated to a human agent for verification. This ensures 100% accuracy for you.

Do you support languages other than English?

We support 40+ languages including popular ones like Spanish, German, French, etc. as well as indic languages like Hindi, Hinglish, etc.

I'm using Zendesk/Intercom for queries. How is Robylon different?

Zendesk and Intercom are customer support softwares with limited automation. They can't perform tasks like generating customized responses.

Robylon helps you automate customer support, by understanding the user query. It can also perform necessary actions like generating a custom reply and sending it to the customer. It essentially transforms your customer support function.

Will I need to replace Zendesk or Intercom?

No, not necessarily. Robylon can either be used as a standalone tool or as part of your existing support stack.

What is the pricing model?

We charge only for the queries resolved by our AI + human model. We do not charge for the unresolved queries. We are in it with you.

Step into the future of
Customer Service Experience

Stay ahead of the curve & Unlock 10x better Customer Experience using Robylon