We resolve complex customer support issues through email, chat, and phone using AI and human expertise. You only pay for resolved queries.
Automated
Resolution Rate
Improvement in
Resolution Time
Savings on
Support Cost
Too many softwares
Automations that break frequently
AI that does not work properly
AI powered full Service CX
Robylon resolves customer queries
were looking to solve your problem.
Automated
Resolution Rate
Chats resolved
per month
Support Calls
per month
Issue Labeling & Intent identification
Custom policies for different user segments
End to end ticket resolution
Human like conversations powered by AI
Multilingual with 40+ languages
Execute actions to resolve issues in real time
40+ real human voices with 5 dialects
Handles 6x more calls than traditional IVR
Call recordings, transcripts and analytics
Zendesk
Freshdesk
Zoho
Shopify
Big Commerce
Amazon
Woo Commerce
Intercom
Slack
Where is my order?
I want to cancel my order
I received a damaged product
I want to return my order
I don’t like the color of the product
Order number not generated
I want to update my address
My order has been misplaced
I can’t mark the order delivered
Can you reschedule my order?
Where is my loan application?
My EMI amount is incorrect
Mutual fund units not credited
I am not getting OTP
Double charged for a payment
Robylon is an AI-powered customer support platform that can handle your company's support queries on Email, Tickets, Chat, WhatsApp, and Phone.
It automates over 80% queries, improves resolution times by over 90% and helps reduce costs by over 30%.
Yes, Robylon can perform simple as well as complex actions. The task can be simple like booking an appointment into your system or complex like arranging a return pickup for an order.
We use the 'Human in the loop' model to ensure response accuracy. If AI's internal confidence score is low for a particular response, it is escalated to a human agent for verification. This ensures 100% accuracy for you.
We support 40+ languages including popular ones like Spanish, German, French, etc. as well as indic languages like Hindi, Hinglish, etc.
Zendesk and Intercom are customer support softwares with limited automation. They can't perform tasks like generating customized responses.
Robylon helps you automate customer support, by understanding the user query. It can also perform necessary actions like generating a custom reply and sending it to the customer. It essentially transforms your customer support function.
No, not necessarily. Robylon can either be used as a standalone tool or as part of your existing support stack.
We charge only for the queries resolved by our AI + human model. We do not charge for the unresolved queries. We are in it with you.
Stay ahead of the curve & Unlock 10x better Customer Experience using Robylon
