# Robylon > Robylon is an AI customer support platform that resolves tickets across email, chat, > voice and WhatsApp. Operated by Zooid Tech Inc., San Francisco, California. Every content page on this site also resolves as Markdown by appending `.md` to its path, and links to that twin from the page head via ``. ## Start here - [What Robylon is, in one page](https://www.robylon.ai/index.md) - [About Robylon](https://www.robylon.ai/about): the company, its founders, customers, security and how it writes about competitors ([Markdown](https://www.robylon.ai/about.md)) ## Platform - [Overview](https://www.robylon.ai/platform/overview): the platform, from building agents to running them at scale ([Markdown](https://www.robylon.ai/platform/overview.md)) - [Email](https://www.robylon.ai/platform/email): AI agents that resolve support email and tickets ([Markdown](https://www.robylon.ai/platform/email.md)) - [Chat](https://www.robylon.ai/platform/chat): AI agents for web, in-app and social chat ([Markdown](https://www.robylon.ai/platform/chat.md)) - [Voice](https://www.robylon.ai/platform/voice): AI voice agents that answer and resolve phone calls ([Markdown](https://www.robylon.ai/platform/voice.md)) - [WhatsApp](https://www.robylon.ai/platform/whatsapp): AI support on the WhatsApp Business Platform ([Markdown](https://www.robylon.ai/platform/whatsapp.md)) - [Integrations](https://www.robylon.ai/platform/integrations) - [Support](https://www.robylon.ai/support): AI agents for customer support, with results ([Markdown](https://www.robylon.ai/support.md)) - [Sales](https://www.robylon.ai/sales): AI agents that qualify leads and book meetings ([Markdown](https://www.robylon.ai/sales.md)) - [Pricing](https://www.robylon.ai/pricing): plans, credit tiers, seats and add-ons ([Markdown](https://www.robylon.ai/pricing.md)) - [Book a demo](https://www.robylon.ai/book-demo): a 30-minute call, what it covers and the booking calendar ([Markdown](https://www.robylon.ai/book-demo.md)) ## Partners - [Partner Program](https://www.robylon.ai/partnership): resell, implement, build on or refer Robylon ([Markdown](https://www.robylon.ai/partnership.md)) ## Compare - [Robylon vs Intercom](https://www.robylon.ai/compare/robylon-vs-intercom): features, pricing and a worked cost example ([Markdown](https://www.robylon.ai/compare/robylon-vs-intercom.md)) - [Robylon vs Freshdesk](https://www.robylon.ai/compare/robylon-vs-freshdesk): features, pricing and a worked cost example ([Markdown](https://www.robylon.ai/compare/robylon-vs-freshdesk.md)) - [Robylon vs Yellow.ai](https://www.robylon.ai/compare/robylon-vs-yellow-ai): features, pricing and a worked cost example ([Markdown](https://www.robylon.ai/compare/robylon-vs-yellow-ai.md)) - [Robylon vs Verloop](https://www.robylon.ai/compare/robylon-vs-verloop): features, pricing and a worked cost example ([Markdown](https://www.robylon.ai/compare/robylon-vs-verloop.md)) ## Alternatives Each compares the tools that replace one product, with prices, billing units and G2 ratings, and says when to stay. - [9 best Ada alternatives for AI customer support in 2026](https://www.robylon.ai/blog/ada-alternatives): Nine alternatives to Ada, compared on what each AI agent can do, which channels it connects natively, where it runs and how you buy it, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/ada-alternatives.md)) - [9 best Botpress alternatives for AI customer support in 2026](https://www.robylon.ai/blog/botpress-alternatives): Nine alternatives to Botpress, from visual builders and developer frameworks to enterprise platforms and finished AI support products, compared on what each AI can do, channels, human handover and how each bills, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/botpress-alternatives.md)) - [7 best Chatbase alternatives for customer support in 2026](https://www.robylon.ai/blog/chatbase-alternatives): Seven alternatives to Chatbase for teams that need more from an AI agent trained on their own content: actions in other systems, a human inbox, more channels or more predictable billing, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/chatbase-alternatives.md)) - [9 best Decagon alternatives for AI customer support in 2026](https://www.robylon.ai/blog/decagon-alternatives): Nine alternatives to Decagon, compared on what each AI agent can do, which channels it covers, where it runs and how you buy it, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/decagon-alternatives.md)) - [8 best Drift alternatives for sales and support chat in 2026](https://www.robylon.ai/blog/drift-alternatives): Eight alternatives to Drift, which Salesloft is sunsetting, split by the two jobs Drift did: turning website visitors into pipeline and answering customers on the website. Status, prices and ratings checked in October 2026. ([Markdown](https://www.robylon.ai/blog/drift-alternatives.md)) - [12 best Fin AI alternatives (formerly Intercom Fin) for customer support in 2026](https://www.robylon.ai/blog/fin-ai-alternatives): Twelve AI agent alternatives to Fin, compared on what each agent can do, which channels it covers, where it runs and how it bills, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/fin-ai-alternatives.md)) - [12 best Freshdesk alternatives for customer support teams in 2026](https://www.robylon.ai/blog/freshdesk-alternatives): Twelve alternatives to Freshdesk and Freddy AI, compared on seat price, channels, what the AI agent does and how it bills, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/freshdesk-alternatives.md)) - [8 best Gorgias alternatives for e-commerce customer support in 2026](https://www.robylon.ai/blog/gorgias-alternatives): Eight alternatives to Gorgias for online stores, compared on what each AI agent can do in Shopify, which channels it covers, where it runs and how its bill behaves at peak volume, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/gorgias-alternatives.md)) - [9 best Help Scout alternatives for customer support teams in 2026](https://www.robylon.ai/blog/help-scout-alternatives): Nine alternatives to Help Scout, compared on seat price, the AI agent each includes, channels and billing, with the options for keeping Help Scout and adding an AI agent. ([Markdown](https://www.robylon.ai/blog/help-scout-alternatives.md)) - [8 best HubSpot chatbot alternatives for customer support in 2026](https://www.robylon.ai/blog/hubspot-chatbot-alternatives): Eight alternatives to HubSpot's chatflows and its Customer Agent for teams that keep HubSpot as their CRM, compared on what each AI can do, channels, how each connects to HubSpot and how each one bills, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/hubspot-chatbot-alternatives.md)) - [11 best Intercom alternatives for customer support teams in 2026](https://www.robylon.ai/blog/intercom-alternatives): Eleven alternatives to the Intercom helpdesk, compared on seat price, channels, the AI agent each includes and where it runs, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/intercom-alternatives.md)) - [8 best LimeChat alternatives for D2C customer support in 2026](https://www.robylon.ai/blog/limechat-alternatives): Eight alternatives to LimeChat for D2C brands, compared on WhatsApp marketing, what each AI agent can do in Shopify, which channels it covers and how it bills, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/limechat-alternatives.md)) - [10 best LiveChat alternatives for customer support in 2026](https://www.robylon.ai/blog/livechat-alternatives): Ten alternatives to LiveChat, now sold as Text, compared on what each AI agent can do, which channels it covers, free plans and how each one bills, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/livechat-alternatives.md)) - [7 best Retell AI alternatives for voice AI agents in 2026](https://www.robylon.ai/blog/retell-ai-alternatives): Seven alternatives to Retell AI, from voice infrastructure for developers to support platforms that include voice, compared on billing, actions, channels and fit, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/retell-ai-alternatives.md)) - [9 best Sierra AI alternatives for AI customer support in 2026](https://www.robylon.ai/blog/sierra-alternatives): Nine alternatives to Sierra AI, compared on what each agent can do, which channels it covers, where it runs and how you buy it, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/sierra-alternatives.md)) - [9 best tawk.to alternatives for customer support in 2026](https://www.robylon.ai/blog/tawkto-alternatives): Nine alternatives to tawk.to and its AI Assist add-on, compared on what each AI can do, which channels it covers, free plans and how each one bills, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/tawkto-alternatives.md)) - [8 best Tidio alternatives for customer support in 2026](https://www.robylon.ai/blog/tidio-alternatives): Eight alternatives to Tidio and its Lyro AI agent, compared on what each AI can do, which channels it covers, free plans and how each one bills, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/tidio-alternatives.md)) - [9 best Verloop alternatives for AI customer support in 2026](https://www.robylon.ai/blog/verloop-alternatives): Nine alternatives to Verloop.io, compared on what each AI agent can do, which channels it covers (email included), where it runs and how you buy it, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/verloop-alternatives.md)) - [9 best Yellow.ai alternatives for AI customer support in 2026](https://www.robylon.ai/blog/yellow-ai-alternatives): Nine alternatives to Yellow.ai, compared on what each AI agent can do, which channels and languages it covers, where it runs and how you buy it, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/yellow-ai-alternatives.md)) - [12 best Zendesk alternatives for customer support teams in 2026](https://www.robylon.ai/blog/zendesk-alternatives): Twelve alternatives to Zendesk, compared on seat price, the AI agent each includes, channels and billing, with the cost of keeping Zendesk and adding an AI agent. ([Markdown](https://www.robylon.ai/blog/zendesk-alternatives.md)) ## Best tools by category Each ranks the tools in one category, with prices, billing units and G2 ratings, and says which kind of tool fits which team. - [The 11 best AI email support agents in 2026](https://www.robylon.ai/blog/best-ai-email-support-agents): Eleven AI agents that answer and resolve customer support email, grouped into four kinds and compared on actions, channels, where each runs and how each bills, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/best-ai-email-support-agents.md)) - [The 12 best AI tools for e-commerce customer support in 2026](https://www.robylon.ai/blog/best-ai-tools-ecommerce-customer-support): Twelve AI tools that answer and resolve e-commerce support, from order tracking to refunds, grouped into five kinds and priced on a normal month and a Black Friday month, with prices checked in October 2026. ([Markdown](https://www.robylon.ai/blog/best-ai-tools-ecommerce-customer-support.md)) ## Industries - [All industries](https://www.robylon.ai/industries): the seven industries Robylon serves, with a summary of each ([Markdown](https://www.robylon.ai/industries.md)) - [E-commerce](https://www.robylon.ai/industries/ecommerce) - [Fintech](https://www.robylon.ai/industries/fintech) - [SaaS](https://www.robylon.ai/industries/saas) - [Logistics](https://www.robylon.ai/industries/logistics) - [Gaming](https://www.robylon.ai/industries/gaming) - [Crypto](https://www.robylon.ai/industries/crypto) - [Health and Fitness](https://www.robylon.ai/industries/health-fitness) ## Customer stories Named results from 7 deployments, each with the figures that team measured. All of them, with summaries, as one document: [Customer stories](https://www.robylon.ai/customer-stories.md) - [40% higher conversions: Healthify’s Success Story with Robylon](https://www.robylon.ai/customer-stories/40-higher-conversions-healthifys-success-story-with-robylon.md): Health & Fitness. Growth in conversions: 40%. Increase in customer engagement: 2x. - [25% improvement in loan collections by using Robylon’s AI voice agents](https://www.robylon.ai/customer-stories/25-improvement-in-loan-collections-by-using-robylons-ai-voice-agents.md): Fintech. More collections: ~25%. Cost reduction: ~30%. - [Robylon’s AI agent automatically resolves 95%+ Knowledge base queries for a gaming company](https://www.robylon.ai/customer-stories/robylons-ai-agent-resolves-knowledge-base-queries-for-a-gaming-company.md): Gaming. Automated query resolution: > 95%. Reduction in cost: ~30%. - [How a US logistics enterprise reduced its customer query resolution time by 95%](https://www.robylon.ai/customer-stories/a-us-logistics-enterprise-reduced-its-customer-query-resolution-time-by-95.md): Logistics. Improvement in AHT: > 95%. Ticket resolution rate: ~52%. - [For a D2C Fashion brand, Robylon automatically resolved 85% chat queries and 60% tickets](https://www.robylon.ai/customer-stories/d2c-brand-robylon-automatically-resolved-chat-queries-and-tickets.md): E-commerce. Chat resolution rate: ~85%. Ticket resolution rate: ~60%. - [An Auto loan company reduces lead qualification costs by 35% using Robylon’s AI voice agents](https://www.robylon.ai/customer-stories/auto-loan-company-reduces-lead-qualification-costs-using-robylons-ai-voice-agents.md): Fintech. Reduction in lead qualification costs: ~35%. Automated monthly calls: ~30k. - [Learn how Robylon’s AI agents automated 80% ticket resolution for an online trading platform](https://www.robylon.ai/customer-stories/ticket-resolution-for-an-online-trading-platform.md): Fintech. Automated ticket resolution: Over 80%. Reduction in support cost: ~25%. ## Blog The full catalogue of 324 articles, with summaries and dates, is available as one Markdown document: - [All articles](https://www.robylon.ai/blog.md) By industry: - [AI support for financial services (8 articles)](https://www.robylon.ai/blog/industry/fintech.md) - [AI support for health and fitness (4 articles)](https://www.robylon.ai/blog/industry/health-fitness.md) - [AI support for e-commerce (27 articles)](https://www.robylon.ai/blog/industry/ecommerce.md) - [AI support for SaaS (6 articles)](https://www.robylon.ai/blog/industry/saas.md) - [AI support for logistics (3 articles)](https://www.robylon.ai/blog/industry/logistics.md) By topic: - [AI Agents](https://www.robylon.ai/category/ai-agents.md) - [AI Basics](https://www.robylon.ai/category/ai-basics.md) - [Chatbots](https://www.robylon.ai/category/chatbots.md) - [Comparisons](https://www.robylon.ai/category/comparisons.md) - [Customer Support](https://www.robylon.ai/category/customer-support.md) - [Email Support](https://www.robylon.ai/category/email-support.md) - [Voice AI](https://www.robylon.ai/category/voice-ai.md) - [WhatsApp](https://www.robylon.ai/category/whatsapp.md) ## Documentation Documentation for configuring and operating Robylon. Grouped as the sidebar orders them. ### Get started - [Introduction to the Robylon Guides: What Robylon Does and Where to Start](https://www.robylon.ai/docs/introduction.md) - [Quick Start: Set Up Robylon Step by Step](https://www.robylon.ai/docs/quick-start.md) - [Brand Info and Timezone Settings in Robylon](https://www.robylon.ai/docs/brand-info.md) - [Chatbot Languages: Default and Supported Languages in Robylon](https://www.robylon.ai/docs/languages.md) - [Privacy Settings: Mask Customer PII in Robylon](https://www.robylon.ai/docs/privacy.md) ### Knowledge Base - [Add Sources to Your Robylon Knowledge Base](https://www.robylon.ai/docs/knowledgebase.md) - [Refresh Knowledge Base Sources and Review Changed Pages](https://www.robylon.ai/docs/knowledgebase/refresh.md) - [Generate Knowledge Base Q&As from Human Agent Chats](https://www.robylon.ai/docs/knowledgebase/kb-from-humans.md) - [Custom Instructions for Knowledge Base Answers in Robylon](https://www.robylon.ai/docs/knowledgebase/custom-kb-responses.md) - [Manage Knowledge Base Sources, Tags and Limits in Robylon](https://www.robylon.ai/docs/knowledgebase/managingkb.md) - [KB Tags: Use Different Knowledge Base Sources for Different Customers](https://www.robylon.ai/docs/knowledgebase/kb-tags.md) - [Click to Improve: Fix a KB Answer From the Conversation](https://www.robylon.ai/docs/knowledgebase/click-to-improve.md) - [Bulk Test Your Knowledge Base Answers Before Going Live](https://www.robylon.ai/docs/knowledgebase/bulk-testing.md) - [Build and Publish a Help Center in Robylon](https://www.robylon.ai/docs/knowledgebase/help-center.md) ### AI agents - [Triage Agent: How Robylon Routes Every New Conversation](https://www.robylon.ai/docs/ai-agents/triage-agent.md) - [Knowledge Base Agent: Answers From Your Documents](https://www.robylon.ai/docs/ai-agents/kb-agent.md) - [Custom AI Agents in Robylon: Types and How to Create One](https://www.robylon.ai/docs/ai-agents/custom-ai-agents.md) - [Sub-Agents: Build Specialist AI Agents for Chat and Email](https://www.robylon.ai/docs/ai-agents/sub-agents.md) - [Single Agents: One AI Agent for a Whole Chat or Call](https://www.robylon.ai/docs/ai-agents/single-agents.md) - [Create and Manage AI Personas in Robylon](https://www.robylon.ai/docs/ai-persona.md) - [AI Agent Version History: Compare and Restore Versions](https://www.robylon.ai/docs/ai-agents/version-history.md) - [Robylon AI Models: Which LLM to Pick for Your Agents](https://www.robylon.ai/docs/model-comparison.md) ### Data and tools - [Variables: Store and Reuse Values in Robylon](https://www.robylon.ai/docs/data-and-integrations/variables-intents-entities.md) - [Entities: Pull Details Out of Customer Messages](https://www.robylon.ai/docs/data-and-integrations/entities.md) - [Intents: Classify Why Customers Contact You in Robylon](https://www.robylon.ai/docs/inbox/intents.md) - [APIs: Connect Robylon to Your Systems](https://www.robylon.ai/docs/data-and-integrations/apis.md) - [Tools: Let AI Agents Take Actions](https://www.robylon.ai/docs/data-and-integrations/api-tools-functions.md) - [Credentials: Store Secrets for Your APIs and Tools](https://www.robylon.ai/docs/data-and-integrations/secrets-keys.md) ### Automation - [Workflows in Robylon: Build Step-by-Step Automations](https://www.robylon.ai/docs/product/product.md) - [Workflow Triggers: Start a Workflow on Chats, Tickets and Calls](https://www.robylon.ai/docs/product/triggers.md) - [AI Agent Blocks: Hand a Workflow Conversation to an AI Agent](https://www.robylon.ai/docs/product/ai-agent-blocks.md) - [Talk Blocks: Send Messages, Images, Ticket Replies and Emails](https://www.robylon.ai/docs/product/talk.md) - [Listen Blocks: Ask Customers and Capture Their Replies](https://www.robylon.ai/docs/product/listen.md) - [Gen AI Blocks: Generate and Extract Content in Workflows](https://www.robylon.ai/docs/product/gen-ai.md) - [Logic Blocks: Conditions, Variables, Delays and Components](https://www.robylon.ai/docs/product/logic.md) - [Human Verification: Ask a Teammate to Approve Before the AI Acts](https://www.robylon.ai/docs/product/human-verification.md) - [Dev Blocks: API Calls, Integrations and Notes](https://www.robylon.ai/docs/product/dev-notes.md) - [Workflow Version History: View and Restore Past Versions](https://www.robylon.ai/docs/product/version-history.md) - [Workflow Runs: See Every Execution and Why It Failed](https://www.robylon.ai/docs/product/runs.md) - [Simple Automations in Robylon: Trigger-Based Actions](https://www.robylon.ai/docs/simple-automations.md) - [Create a Simple Automation in Robylon](https://www.robylon.ai/docs/simple-automations/create.md) - [Simple Automation Examples for Chat and Email in Robylon](https://www.robylon.ai/docs/simple-automations/examples.md) ### All channels - [All Channels: Connect Where Your Customers Contact You](https://www.robylon.ai/docs/channels-connectors/channels.md) ### Chatbot - [Chatbot Interface and Behaviour Settings in Robylon](https://www.robylon.ai/docs/channels-connectors/chatbot-settings.md) - [Customize Your Robylon Chatbot's Look and Branding](https://www.robylon.ai/docs/customize-your-robylon-bot.md) - [Control When the Robylon Chatbot Appears and Opens](https://www.robylon.ai/docs/chatbot/launch.md) - [Collect Customer Details with Chatbot Forms in Robylon](https://www.robylon.ai/docs/chatbot/forms.md) - [Install the Robylon Chatbot on Your Website or App](https://www.robylon.ai/docs/chatbot/installation.md) - [Install the Robylon Chatbot on a Bubble App](https://www.robylon.ai/docs/chatbot/install/bubble.md) - [Install the Robylon Chatbot on a Framer Site](https://www.robylon.ai/docs/chatbot/install/framer.md) - [Install the Robylon Chatbot on a Webflow Site](https://www.robylon.ai/docs/chatbot/install/webflow.md) - [Install the Robylon Chatbot on a Wix Site](https://www.robylon.ai/docs/chatbot/install/wix.md) - [Install the Robylon Chatbot on a WordPress Site](https://www.robylon.ai/docs/chatbot/install/wordpress.md) - [Add the Robylon Chatbot to Your Mobile App](https://www.robylon.ai/docs/chatbot/install/mobile-apps.md) ### Email - [Email Channel: Receive and Handle Email Tickets in Robylon](https://www.robylon.ai/docs/channels/email.md) - [Connect Your Email Domain or Mailbox to Robylon](https://www.robylon.ai/docs/email-domains.md) ### WhatsApp - [Connect WhatsApp Business to Robylon](https://www.robylon.ai/docs/whatsapp/connect.md) - [Create and Manage WhatsApp Message Templates in Robylon](https://www.robylon.ai/docs/whatsapp/templates.md) - [WhatsApp Backup Templates: Keep Sending When Meta Pauses a Template](https://www.robylon.ai/docs/whatsapp/backup-templates.md) - [WhatsApp Suppression List: Numbers Robylon Will Not Message](https://www.robylon.ai/docs/whatsapp/suppression-list.md) - [Add a WhatsApp Chat Button to Your Website](https://www.robylon.ai/docs/whatsapp/widget.md) ### Voice - [Set Up the Voice Channel: Numbers, Calling Hours and Transfers](https://www.robylon.ai/docs/channels-connectors/voice-settings.md) - [Create a Voice AI Agent in Robylon](https://www.robylon.ai/docs/voice/create-voice-agent.md) - [Voice Agent Prompt, User Info, Functions and Tools](https://www.robylon.ai/docs/voice/prompt-and-tools.md) - [Choose the LLM for a Voice AI Agent](https://www.robylon.ai/docs/voice/llm.md) - [Speech to Text for Voice Agents: Providers and Settings](https://www.robylon.ai/docs/voice/speech-to-text.md) - [Text to Speech for Voice Agents: Providers, Voices, Settings](https://www.robylon.ai/docs/voice/text-to-speech.md) - [Connect Twilio or Exotel for Voice AI Agent Calls](https://www.robylon.ai/docs/voice/telephony.md) - [Voice Agent Call Settings: First Message, Hours, Timeouts](https://www.robylon.ai/docs/voice/call-settings.md) - [Trigger Outbound Voice AI Calls via API or Workflow](https://www.robylon.ai/docs/voice/triggering-calls.md) - [Post-Call Analysis and Call Success for Voice AI Agents](https://www.robylon.ai/docs/voice/post-call-analysis.md) - [Test a Voice AI Agent with Test Calls and Test Chat](https://www.robylon.ai/docs/voice/testing.md) ### Social - [Social Engagement: Manage Instagram Comments and Mentions](https://www.robylon.ai/docs/channels/social.md) - [Connect Instagram and Facebook to Robylon](https://www.robylon.ai/docs/social/connect-instagram-facebook.md) - [Answer Instagram DMs and Facebook Messenger Chats](https://www.robylon.ai/docs/social/instagram-facebook-dms.md) - [Connect YouTube to Robylon to Answer Video Comments](https://www.robylon.ai/docs/channels/youtube.md) ### Reviews - [Connect Google Reviews, Play Store and App Store to Robylon](https://www.robylon.ai/docs/reviews/connect.md) - [Reply to Google, Play Store and App Store Reviews in Robylon](https://www.robylon.ai/docs/reviews/reply-to-reviews.md) ### Integrations - [All Integrations: Connect Robylon to Your Third-Party Tools](https://www.robylon.ai/docs/integrations/all-integrations.md) - [Connect Shopify to Robylon: Orders, Customers and Actions](https://www.robylon.ai/docs/integrations/shopify.md) - [Connect Slack to Robylon for AI Support in Slack](https://www.robylon.ai/docs/integrations/slack.md) - [Connect Microsoft Teams to Robylon for AI Support](https://www.robylon.ai/docs/integrations/ms-teams.md) - [Website Forms: Turn Form Submissions Into Tickets in Robylon](https://www.robylon.ai/docs/integrations/website-forms.md) - [Add an Inline Product FAQ Widget with Robylon](https://www.robylon.ai/docs/chatbot/product-faqs.md) ### Team - [Add Teammates and Choose Seat Types in Robylon](https://www.robylon.ai/docs/human-users/add-human-users.md) - [Set Business Hours, Holidays and Out-of-Office Rules](https://www.robylon.ai/docs/human-users/business-hours.md) - [Create Agent Groups and Set Assignment Rules in Robylon](https://www.robylon.ai/docs/human-users/groups.md) - [Assignment Limits and Logic for Human Agents in Robylon](https://www.robylon.ai/docs/human-users/assignment.md) - [Route Conversations with Queues in Robylon](https://www.robylon.ai/docs/human-users/queues.md) - [Agent Statuses: Online, Offline and Custom Statuses](https://www.robylon.ai/docs/human-users/agent-status.md) - [Configure Team Notifications in Robylon](https://www.robylon.ai/docs/human-users/notifications.md) ### Inbox and tickets - [Use the Unified Inbox: Views, Filters and Sorting](https://www.robylon.ai/docs/inbox/unified-inbox.md) - [View, Reply to, Transfer and Share Conversations](https://www.robylon.ai/docs/inbox/conversations.md) - [Agent Assist: AI Copilot, Chat Summaries, Translation and Grammar Checks](https://www.robylon.ai/docs/inbox/agent-assist.md) - [AI Copilot: Get Knowledge Base Answers in the Inbox](https://www.robylon.ai/docs/inbox/ai-copilot.md) - [Work with Tickets and Emails in Robylon](https://www.robylon.ai/docs/inbox/tickets.md) - [Ticket Templates: Pre-fill Tickets and Reply Boilerplate](https://www.robylon.ai/docs/inbox/ticket-templates.md) - [Set SLA Targets for Human Handovers in Robylon](https://www.robylon.ai/docs/inbox/slas.md) - [Ticket Properties: Custom Fields for Conversations](https://www.robylon.ai/docs/inbox/properties.md) - [Customize the Inbox Details Panel in Robylon](https://www.robylon.ai/docs/inbox/inbox-panel.md) - [Macros: Run Several Inbox Actions in One Click](https://www.robylon.ai/docs/inbox/macros.md) - [Canned Responses: Saved Replies for Agents in Robylon](https://www.robylon.ai/docs/inbox/canned-responses.md) - [Tags: Label Conversations in Robylon](https://www.robylon.ai/docs/inbox/tags.md) ### CSAT - [Create CSAT Survey Forms for Chat, WhatsApp and Email](https://www.robylon.ai/docs/csat/forms.md) ### Outbound - [Proactive Messages: Start Chats From the Robylon Chatbot Launcher](https://www.robylon.ai/docs/outbound/proactive-messages.md) - [Send WhatsApp Campaigns and Track Revenue in Robylon](https://www.robylon.ai/docs/whatsapp/campaigns.md) - [Revenue Attribution: Measure Sales From Outbound Campaigns](https://www.robylon.ai/docs/outbound/revenue-attribution.md) ### MCP - [Robylon MCP Server: Tools, Limits and Access](https://www.robylon.ai/docs/mcp/overview.md) - [Set Up the Robylon MCP Server](https://www.robylon.ai/docs/mcp/setup.md) - [Connect Claude to Robylon via MCP](https://www.robylon.ai/docs/mcp/claude.md) - [Connect Claude Code to Robylon via MCP](https://www.robylon.ai/docs/mcp/claude-code.md) - [Connect ChatGPT to Robylon via MCP](https://www.robylon.ai/docs/mcp/chatgpt.md) - [Connect Codex to Robylon via MCP](https://www.robylon.ai/docs/mcp/codex.md) - [Connect Gemini CLI to Robylon via MCP](https://www.robylon.ai/docs/mcp/gemini-cli.md) - [Connect Cursor to Robylon via MCP](https://www.robylon.ai/docs/mcp/cursor.md) ### Analytics - [Analytics Dashboard: Track AI and Team Performance in Robylon](https://www.robylon.ai/docs/analytics.md) - [Social Analytics: Instagram Comments, Mentions and DMs](https://www.robylon.ai/docs/analytics/social.md) - [Ratings & Reviews Analytics: Review Volume, Rating and Response Rate](https://www.robylon.ai/docs/analytics/ratings-reviews.md) - [Reports: Export and Schedule Robylon Data by Email](https://www.robylon.ai/docs/analytics/reports.md) ### Improve AI and team - [Find and Fix Knowledge Base Gaps in Robylon](https://www.robylon.ai/docs/improve/kb-gap.md) - [Review AI Conversations in Robylon Transcripts](https://www.robylon.ai/docs/improve/transcripts.md) - [Sentiment Analysis: Sentiment Scores for Every Chat](https://www.robylon.ai/docs/conversation-insights.md) - [Evaluate AI Conversations Automatically in Robylon](https://www.robylon.ai/docs/improve/evaluations.md) - [Insights: Why Conversations Hand Over and Get Low CSAT](https://www.robylon.ai/docs/improve/insights.md) ### Contacts - [Contacts in Robylon: Users, Leads and Merged Profiles](https://www.robylon.ai/docs/contacts/users-and-leads.md) - [User Attributes: Store and Look Up Customer Data in Robylon](https://www.robylon.ai/docs/contacts/user-attributes.md) ### Usage and billing - [Usage: Track AI Credits and Voice Minutes in Robylon](https://www.robylon.ai/docs/account/usage.md) - [Billing in Robylon: Plans, Seats, Credits and Invoices](https://www.robylon.ai/docs/account/billing.md) ### Developers - [API Keys: Call Robylon From Your Own Systems](https://www.robylon.ai/docs/developers/api-keys.md) - [Chatbot Events: Send Chatbot Events to Your Systems](https://www.robylon.ai/docs/developers/chatbot-events.md) - [Workflow API and Webhook Triggers in Robylon](https://www.robylon.ai/docs/developers/workflow-triggers.md) ## Resources - [Blog](https://www.robylon.ai/blog) - [Docs](https://www.robylon.ai/docs) - [Customer stories](https://www.robylon.ai/customer-stories) - [Pricing](https://www.robylon.ai/pricing)